Customer Support Specialist

LC WAIKIKI MAGAZACILIK HIZMETLERI TIC.A.S.

• University degree
• At least 1 year experience in; customer relations, call center management and customer experience
• Strong communication skills, customer oriented, organizational and time-management skills,
• Strong planning and organizational skills
• Strong knowledge of Microsoft Office applications 
• Strong problem solving skills
• Ability to deal with difficult customers,
• Able to travel
• Experienced in project management and reporting
• Fluency in English (spoken, written, understanding) language is a must,

Job Description

• Providing solutions to all customer demands, suggestions and complaints within spesified period to maximize customer satisfaction
• Coordinating customer comminication.
• Providing a perfect experience to LC Waikiki customers by combining customer insight with technological infrastructure to maximize customer experience.
• Providing ideas, suggestions for process improvement.
• Reporting all the necessary documentation to achieve operational targets.