International Customer Service Specialist

LC WAIKIKI MAGAZACILIK HIZMETLERI TIC.A.S.

Qualifications

·        Minimum 3 years of call center experience is must

·        Good knowledge of CC business, CRM and Customer Complaint Management

·        Strong organization and planning ability & communication skills

·        Able to work flexibly and result-oriented in dynamic organization

·        Master knowledge in MS Office programs, especially Excel

·        Fluency in written and oral business English is essential

Job description

·        Responsible to communicate  with the HQ Call center management from all overseas call centers

·        Follow up and  manage contract compliance and KPI of call center suppliers in abroad countries

·        Periodically visit /organize meetings for the voice of the customer and will report on the basis of country and content to HQ

·        Design and simplify call center processes and to implement business development projects abroad, which are design and implemented in the HQ

·        Continue and improve the necessary action based on the quality of the call centers and customer satisfaction scores