After Sales Service Manager - Tower Cranes

Liebherr Makine Tic. Servis. Ltd. Şti.

As Liebherr Turkey, we are looking for an After Sales Manager for our division Tower Cranes.

To be successful in this role, you should have previous experience managing an after sales operations while taking accountability for reaching targets. You should also be able to remotely supervise a team of after sales people and set profitable goals. Our ideal candidates combine excellent communication skills with a strategic mindset.

The desired position will effectively be taking a very important role in a high level and an extensive project currently in process in Turkey.

Responsibilities

• Realizing end to end process management of technical support for customers
• Managing Aftersales and operations with a strong focus on customers
• Leading the Aftersales team
• Maintaining and following up a documented system of service and after sales records
• Preparing service records, activity reports and spare parts forecasts
• Preparing and following all documentation activities for agreements, quotations, delivery and collection procedures
• Planning and realizing customer visits and making technical presentations for customers
• Managing technical problems of customers and understanding their requests via offering solutions.

Qualifications

• A worthwhile experience and an outstanding knowledge in the Tower Crane field required
• Excellent communication skills are essential, particularly in regard to presenting the results of technical related analyses to management
• Excellent communication in Turkish & English and ability to engage well with employees at all levels of the organization. German knowledge is a plus.
• Good analytical and problem-solving skills.
• Self-starter, work under pressure, good interpersonal skills, ability to exceed goals, has self-initiative, Self-disciplined, solution-oriented and more importantly be able to interface will all levels of staff
• Be able to work in a fast-paced multi-cultural environment
• Excellent knowledge of MS Office programs
• Ability to work overtime and international travels
• Must have a valid driver’s licence

We thank all applicants for their interest, however, only those chosen for an interview will be contacted.