Senior Service Owner Specialist - Hybrid

Logo Yazılım San Ve Tic A.Ş.

Be a part of our exciting team to get ahead 1-0 by working in a workplace embracing agility, creativity, innovation, efficiency, and a culture of continuous improvement!

Who are we?

Logo Software is Turkey’s largest domestic software company accompanying the sustainable growth journey of more than 200,000 companies. It offers Logo solutions developed specifically addressing sectors, including e-commerce, retail, finance, telecommunications, aviation, and automotive.

We achieve significant achievements inland and abroad and create value with passion and agility in cooperation with our customers.

We received the Great Place to Work® Certificate™? together with our teammates who believe Logo Software is a great place to work. We are proud to be listed among the best employers in Turkey's IT and software industry.

Our mission

By underlining the importance of cooperation with the motto of "We are coding the future together”, we enable our employees to reveal their potential through powerful teamwork.

How we take diversity and inclusion?

We aim to create an inclusive corporate culture and believe that our employees will become more productive when their individualities are not restricted.

We champion equality in the workplace and adopt the "equal pay for equal work” policy to fulfill our responsibility to the world and contribute to sustainable development.

Innovation in our nature

While focusing on teamwork and customer needs, we benefit from the software development process (Logo Agile Process Improvement System - LAPIS), a software development process that constantly improves itself, adapts rapidly to innovations, and has a unique design inspired by agile methodologies and lean manufacturing understanding.

We invite you to get 1-0 ahead with Logo if you are: 

• Bachelor’s degree in Computer Science or related field,
• At least two years of experience in IT Operations,
• Excellent oral and written skills in English,
• Significant Experience in monitoring&alarm tools, frameworks and processes,
• Significant experience on UNIX/ Linux/Windows Operating system,
• Significant experience on Application servers like Weblogic/Tomcat/IIS,
• Significant experience of Java, .NET, .NET CORE Applications,
• Significant experience of UNIX/Linux Shell Scripting, PowerShell and SQL,
• Experience in working with deployment pipelines in Continuous integration servers      like Jenkins, Octopus,
• Experience in using cloud services (AWS, Azure, Kubernetes, Swarm etc.),
• Experience on Microservice architecture, technologies,
• Experience working with noSQL Databases (MongoDB, PostGre, Cassandra etc.),
• Experience working with Agile processes,
• CKA, CKAD, AWS certifications is a plus,
• Objective, team player, proactive,
• Analytical and innovative perspective,
• Strong communication / interpersonal and decision making skills – ability to balance conflicting interests,
• Dynamic and result-oriented with high awareness,
• Attentive to the language used within the company

What we expect from the Senior Service Owner Specialist

•       Responsible for all 7/24 Level 2 Operations in a proactive manner (Deployments, Monitoring, Troubleshooting, SLA/OLA Management, Service Capacity Management, Service Network Management, Technical Contract Management, Service Opex Management, Service Incident Management, Service Problem Management, etc) for corresponding products and services,
•      To ensure the service delivery is meeting the business and operational standards,
•      To ensure appropriate measurement and reporting of service performance, usage,      and availability is in place in order to analyze the trends to identify and prioritize improvements,
•       Implementing correct measurement of capacity demands,
•       Implementing advanced alarm coverage and monitoring approaches for releated services,
•       Implementing and operating DevOps tools and life cycle processes on responsible services,
•       Design, build and maintain Platforms such as AWS, Kubernetes, Docker Swarm,
•       Design, build and maintain cloud deployment strategies and tool set,
•       Develop glue code and/or scripts to integrate DevOps tools and systems,
•       Act as a DevOps advocate and lead cultural change among developers and IT team members,
•       Implementing Operational automation processes (test, deployment, alarm)

If you think this position is just for you, click on the ad and start coding!

What we offer?

• Birthday leave to take a day off within the month you were born

• The wellbeing program prepared for the wellbeing of our employees

• Employee fringe benefits that we are enriching day by day

• The employee support program for you and your family for work and personal life challenges.

• Learning and development resources to support your professional and career development

• Career opportunities to acquire new professional skills

• Flexible working hours to help you ensure a work and life balance