International Patient Relations - ISTANBUL

Longevita Sağlık Turizmi A.Ş.

Longevita is UK's leading medical travel group operating in Turkey. Attracting international patients to Turkey from over 100 countries, Longevita provides affordable high quality medical procedures by internationally qualified surgeons at best in class hospitals in Istanbul and Izmir.

Out of offices in London, Istanbul and Izmir, Longevita team generates new patient leads through digital marketing, provides treatment plans and price quotations to patients, arranges appointments and bookings for international patients coming to Turkey for private medical treatments. Patients are assisted during their stay in Turkey as well in regards to their hotel arrangements, transfers, and hosting/translation services.

Longevita has been acclaimed as a leader in the medical tourism industry by respectable international media such as BBC Radio, Daily Mail, Daily Record, Daily Mirror, Manchester Evening News, WalesOnline and local media such as Sabah, Milliyet, Cumhuriyet, Haberturk, Aksam as well as international congresses in the USA, UK and Monaco.

Most recently Longevita was selected in a group of 10 emerging companies in Europe by Google as part of their Google Grow initiative indicating the strongest potential to succeed on the Google/YouTube platforms.

Longevita's activities are subsidised by the Turkish Ministry of Economy for promoting Turkey as one of the top medical tourism destinations in the world.

Longevita is also the first medical travel group in the UK to provide interest free (0% APR) payment plans in financing medical procedures overseas.

The firm is looking for International Patient Relations Specialists based in ISTANBUL interested in building a career in medical tourism industry.


REQUIREMENTS

• Degree from Tourism administration, English translation and interpretation, English or American language and literature, International Relations, School of nursing or medical related academic programmes taught in English
• Fluency in formal written and spoken English, additional Western European language is a plus
• Minimum of 2 years experience in B2C Customer Relationship Management
• Organizational skills, multi tasking expertise, interpersonal skills, communication skills, self motivation, persistency and performance under pressure
• Flexibility in working hours and days including weekends when required
• Prior experience with CRM software is a plus

• Base salary and performance linked quarterly bonus
• Private health insurance
• Apple iPhone, laptop computer, meal card
• Minimum two professional trainings every year
• Rotation opportunity across different roles and international offices
• Company sponsored holiday to exotic destinations on meeting targets every year

İŞ TANIMI

• Attend medical appointments with patients during consultation, procedure, discharge, check up and provide translation where necessary
• Maintain regular dialogue with patients prior to arrival, while they are in Turkey and after they go back to their home countries
• Identify cross selling, up selling, patient referral opportunities where possible and collaborate with the sales team for execution
• Get patient reviews and take pictures/videos with patients prior to their departure
• Follow up treated patients, check up on their recovery by obtaining information at regular intervals and advise best course of action for excellent surgical results
• Respond to after care enquiries, arrange revision surgeries or resolve complaints according to company policy
• Contribute to the patient loyalty program by constructing a portfolio of satisfied treated patients, retaining relationships and winning their referrals