Customer Solutions Manager

Maersk Line

We are looking for an enthusiastic and dedicatedCustomer Solutions Manager in Istanbul.
You will be responsible for development and evolution of the end-to-end value proposition per segment/per vertical based on identified customers’ needs and supported by insights from marketing, resulting in market-differentiated customer solutions

We offer

We offer you an exciting global career at the forefront of world trade. Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy. We’re proud of our people who define our Company’s industry leadership, global team culture and customer-centric focus every day.

When you join our team, you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings.

Key responsibilities

Develop:
• Understanding and translation of customer and vertical needs (current & emerging)
• Capturing insights to drive Value Proposition development.
• Support front-line sales in a customer-driven approach to identify needs and pain points to drive value proposition development
• Define strategy, growth targets per vertical/segment – working with product to define product development in providing insight on market competitive pricing

Execute:
• Bundling of global and local value propositions into relevant customer solutions
• Develop bundled solutions- both standard and customized - supported by the SCD community to drive supply chain business expansion and new business acquisition

Institutionalize:
• Thought Leadership
• Collaboration & Best practice sharing
• Develop customer use cases based on vertical insight to drive growth and new business development
• Active participation in the Solutions community, driving best practices and organizational learning across the geographies and verticals

We are looking for

• Customer-centric approach to identifying customer needs
• Logistics and Supply chain expertise
• High-level understanding of product features and benefits and how they address customer pain points
• Strategic partnering
• Financial acumen
• matrix management
• value co-creator, presentation skills
• Functional management skills & influencing skill
• Collaborative Stakeholder management