Customer Service Executive

Mainetti Askı San. ve Tic. A.Ş.

Mainetti is a global, industrial company serving to retail sector. For our future development plans we are looking for a Customer Service Executive to support our local and international business in Sales and Marketing Department 

JOB DESCRIPTION ;

·  Manage accounts in terms of order processing, order follow up, on-time deliveries, complete order fulfillment.

·  Use a computer system to track questions and answers as well as enter and track the status of orders.

·  Evaluate and resolve customer complaints professionally and tactfully.

·  Follow up and planning the stock level of the responsible products . 

·  Initiate and implement initiatives which improve customer service and responsiveness.

·  Customer needs and follow up on customer inquiries.

·  Proactively communicate supply chain issues and provide alternatives.

·  Any other related duties as assigned

QUALIFICATIONS ;

·  Bachelor’s degree in related field.

·  2+ years Customer Service or related experience is a plus.

·  Good level of English both written & oral

·  Strong written, verbal and telephone skills.

·  Strong data entry and organizational skills.

·  Detailed oriented and good follow-up skills.

·  Able to effectively manage many priorities and issues.