Human Resources Business Partner

Majorel Türkiye

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 45 countries across five continents, with more than 82,000 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,000 teammates in 10 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 82,000+ people based in 45 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

General Qualifications:

• Bachelor’s or Master’s degree in related area
• At least 7 years of experience in Human Resources
• Experienced in mass recruitment processes and have knowledge of Labor Law
• Good level of English
• Good level of MS Office applications
• Have no travel restrictions
• Experienced in team management
• Possessing new generation leadership skills
• Giving importance to organizational commitment and organizational goals
• Taking initiative and decision making skills
• Adaptable to change quickly
• Have a customer-oriented service approach

(Applicants must live in İzmir or be able to move to İzmir)

Job Description:

• ·       Executing and managing all Human Resources processes in the area of responsibility (recruitment, dismissal, disciplinary processes, employee relations, employee motivation, etc.),
• ·       Being responsible for the development and follow-up of the human resources team under him/her,
• ·       Managing employee relations and internal & external communication activities in line with communication strategies and objectives,
• ·       To lead the efforts to increase employee loyalty in the units and regions where he/she is responsible,
• ·       To represent the location he/she is responsible for in studies that will strengthen the employee experience,
• ·       To carry out studies for the effectiveness and development of the HR systems used.