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Performance Management Specialist

Majorel Türkiye

Performance Management Specialist

Majorel Türkiye

İstanbul(Avr.)(Şişli)

İş Yerinde

İş Yerinde

Job Type

Full-Time

Position Level

Specialist

Department

Human Resources

Human Resources

Application Count

109 application

Job Type

Full-Time

Position Level

Specialist

Application Count

109 application

Department

Human Resources

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QUALIFICATIONS AND JOB DESCRIPTION

We design, build and deliver next-generation end-to-end CX solutions for many of the world’s most respected digital-native and vertical leading brands. Our comprehensive east-to-west global footprint in 45 countries across five continents, with more than 82,000 team members and 60 languages, allows us to deliver flexible solutions that leverage our expertise in cultural nuance, which we believe to be essential for true excellence in CX. We have deep domain expertise in tech-augmented front to-back-office CX. Additionally, we offer Digital Consumer Engagement, CX Consulting, and an innovative suite of Proprietary Digital Solutions for industry verticals. We are a global leader in Content Services, Trust & Safety. We believe the ‘Majorel difference’ to be our culture of entrepreneurship.

As Majorel Türkiye, with more than 3,000 teammates in 10 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

Our Mission

We create amazing customer experiences that people value and we are proud of. By combining talent, data and technology we deliver real impact for our partners. We are driven to go further.

Our Vision

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

We serve customers across the world through our 82,000+ people based in 45 countries across 5 continents with 60 languages. We support your customers at any time, through every device and in the manner they expect of their brands. We speak their language wherever they are and whatever their culture.

General Qualifications:

  • Bachelor’s degree in related area
  • Minimum 2 years experience in performance management
  • Good knowledge of MS Office (advanced level Excel and PowerPoint)
  • Good knowledge of both written and spoken of English
  • Having strong communication and planning skills
  • Able to work as a team player progress with a cooperation perspective
  • Able to work with solution and goal oriented
  • Taking initiative and decision making skills
  • Have a customer-oriented service approach
  • Progressing with a detail-oriented perspective
  • Open to feedback
  • Adaptable to change quickly
  • Self-motivation and positive attitude with high level of energy

Job Description:

  • Performance analysis, measurement and evaluation for the staff included in the annual premium setup via the Performance Management System (PMS),
  • Initiation of Target Card Determination, Interim Period Evaluation and Year-End Evaluation periods via PYS and follow-up of the processes,
  • Operation of HR Excellence Center review, calibration and approval/rejection steps on cards in the relevant periods,
  • Operation of the performance evaluation process in accordance with the procedure in layoffs and horizontal/vertical transitions during the year,
  • Providing reports to the relevant units/managers when necessary,
  • Feeding the performance process by implementing improvement suggestions with the principle of continuous improvement.

Preferred Candidate

More than 2 years of experience
Bachelor’s(Graduate), Master’s(Student), Master’s(Graduate), Doctorate(Student), Doctorate(Graduate)
English(Reading : Advanced, Writing : Advanced, Speaking : Advanced)

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Hakkımızda

We have deep domain expertise in tech-augmented front-to-back-office CX. Plus Digital Consumer Engagement, CX Consulting, and an innovative suite of P

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