QUALIFICATIONS AND JOB DESCRIPTION
At least 4 years practical experience in similar position for a luxury property
Adheres to, supports and carries out the strategic Company’s vision and values
Displays high commitment to improving guest services
Ability to motivate team and build morale
Ability to anticipate and assess issues, risks and opportunities and develop new approaches
Proven experience of monitoring quality standards and identifying and dealing with any performance issues.
Excellent interpersonal skills including the ability to communicate verbally and in writing with individuals at all levels within the organisation
Knowledge of Health and Safety relevant to the role
Experience of using specialist cleaning equipment
To ensure that all bedrooms, lecture rooms, toilets and public areas are cleaned at all times to the required standards and checked daily, being aware of any additional tasks that may require attention and ensuring faults are rectified by the Room Attendants.
To update the computer system on a regular basis throughout the day with the room status.
To manage the periodic checklists used by the Supervisors, providing support and feedback as appropriate.
To ensure that the cleaning store rooms, section cupboards, trolleys and equipment are kept tidy and secured at the end of the working day.
To ensure all special requests for guests are carried out.
To ensure that all departmental keys and communication units issued are signed for, and returned correctly at the end of the shift.
To carry out regular stock checks of all cleaning materials, toiletries and linen and order supplies as required from the nominated suppliers.
To assist the Housekeeping Manager with any budget preparation and suggestions / requirements for renewals and improvements.
To ensure that all equipment is maintained in good working order and used correctly, ensuring that safety procedures are adhered to.
To maintain Health & Safety regulations within the Department and to ensure that Health & Safety procedures are carried out at all times.
To be fully aware of the Fire regulations and ensure that the correct procedures are followed at all times.