Learning and Development Manager

Mandarin Oriental Bosphorus İstanbul

Duties and Responsibilities

To identify, establish and monitor operational, supervisory and managerial Learning needs and requirements, and provide feedback on a monthly basis to the Director of Human Resources and General Manager

To support the activities of departmental managers and trainers, and to ensure that all Learning & Development activities are geared towards the achievement of the hotel strategic objectives

To organise and record regular planned Fire, Health & Safety, COSHH, First Aid and Food Hygiene training to ensure that all legislation and Safe & Sound Guidelines is adhered to; as well as recorded and reviewed in conjunction with the Director of Facilities & Operational Safety where applicable

To manage and deliver MOve In Orientation Programme,

To organise Graduations of the Operational Management Programs and any other development initiatives i.e. MOve Forward, MOve Up

To be responsible for the recording of all Learning and Development activities on the relevant databases

To produce a monthly Learning & Development report

To hold “Departmental Trainers” meeting together with the Hotel Manager

To publish any Learning & Development, Awards and Graduations in a fun and engaging manner in the Back of House areas

To organise Graduations of the Operational Management Programme and any other development initiatives i.e. MOve Forward, MOve Up

To produce and communicate a Learning & Development Calendar encompassing operative, supervisory and managerial Learning & Development activities

To support and counsel Heads of Department & Departmental Managers with their departmental and personal Learning & Development requirements

To administrate the Performance Management System PROFILE for the hotel including providing a 2-day training for new colleagues

To support hotel recognition programmes such as Colleague of the Month/ Manager or the Quarter

To manage and monitor the Education Assistance benefit (E-Cornell etc)

To conduct an annual Learning Needs Analysis and L&D Plan of all departments as part of the Learning and Development strategy for the preceding year

To carry out any other reasonable requests as requested by the Director of Human Resources

To support the Recruitment Process i.e. during Open Recruitment Days if required

Requirements

Prior Luxury Hotel experience would be preferable.

Excellent communications and interpersonal skills.

Fluent in Turkish and English.

Quality driven with a passion for excellence.

Must possess excellent organizational and administrative skills and interpersonal skills.

Strong attention to detail.

Ability to multi-task and delegate.

Approachable, open-minded, and fair.