Receptionist

Mandarin Oriental Bosphorus İstanbul

Duties & Responsibilities

To welcome guests or visitors at all times enhancing a lasting impression of warmth and care

To handle all arrivals in an efficient manner providing our guests with accommodation and personalised escort enhancing a feeling of warmth and comfort in a professional and proactive manner

To anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment

To act as an in house guests' ambassador by establishing and developing personal contact with all our guests enhancing a feeling of comfort, warmth and care throughout their stay.

To ensure that the uniform provided is kept in good condition, clean and presentable and ensures standards of personal appearance and hygiene are an example for the team and a professional image to our guests

Requirements

Two years hotel Reception Agent experience within a luxury environment

Experience in room revenue control, budget planning and cost control

Knowledge of computers and systems such as PMS, Excel, Power Point and Microsoft Office

Successful problem solving skills

Able to communicate in written and spoken English and Turkish

Excellent overall communication skills

Able to multi-task

The ability to work well in a team environment

Able to stand for extended periods of time

Professional appearance and demeanour Multi-lingual