Reservations & Revenue Manager

Mandarin Oriental Bosphorus İstanbul

Mandarin Oriental Bosphorus, Istanbul

Mandarin Oriental Bosphorus, Istanbul has become Mandarin Oriental Hotel Group's second hotel in Turkey. The hotel is located on the European side of Istanbul, in the luxurious residential district of Kuruçeşme, right next to the unique Bosphorus.

Mandarin Oriental Bosphorus, Istanbul located on the shores of the Bosphorus with its lush, generous, and magical gardens, in the city center with two outdoor pools, 100 spacious guest rooms and suites, rich Sunday brunches with menus from unique Turkish and world delicacies, world-famous Novikov Restaurant for lunch and dinner, serving Italian and Mediterranean specialties, as well as delicious sushi varieties and many other special Pan-Asian delicacies,consists of innovative restaurants and bars and opulent and elegant banquet facilities.Spanning an area of 3,500 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul, is one of the best and most comprehensive health and beauty centers in Istanbul.

Duties and Supporting Responsibilities

•   Maximize room revenue and occupancy by effectively controlling rates and availability 
•  Update the various distribution channels for proper rate and room availability as directed by the Director of Revenue & Reservations
• Assist in the creation and maintenance of rate codes in the various systems
• Ensure the content and pictures are UpToDate on brand.com and all online channels
• Ensure group block names and preferences are correctly updated in PMS syst
•  Ensure group inventory blocked in the PMS is accurate, changes and wash are reflected simultaneously
•  Complete follow through of no-show and late cancellation chargesEnsure guaranteed, pre-paid and non-refundable bookings’ payments are processed accordingly
• Ensures that Guest History is updated and acted upon accordingly
•  Ensure communication with other departments (Finance, Guest Services, Sales,
• Housekeeping, F&B) to provide a seamless service for our guests
• Ensure arrival lists are checked and are complete (arrival times, rates etc.) the day prior to the guest arrival
• Clarify duties and responsibilities of reservations colleagues and ensure that work processes are in a logical order
• Ensure proper staffing at all times
• Ensure that Legendary Quality Standards, policies and procedures of MOHG are properly understood and followed through
•  Assist with annual departmental operating budgets as well as capital expenditure and manpower budgets
• Control and analyze departmental costs to ensure performance is within budget
•  Perform all aspects of colleague and training functions, including hiring, performance appraisals, counselling, coaching, and training etcc
• Ensure and maintain a very high standard of personal hygiene, behavior and grooming standards of staff
•  Handle all guest complaints and comments relating to the department tactfully
•  Ensure that the Legendary Service Training manual is continuously updated, maintained and used effectively
• Cooperate and coordinate teamwork with other departments
•  Ensure that the hotel and MOHG brand image is mathematically integrated into revenue management decisions (i.e.: Lost-it rates cannot dilute brand image)
•  Provide input into the different booking lead times of market segments to facilitate future control
• Monitor and control the hotel's inventory on a daily basis by setting restrictions on the number of rooms that can be sold in each market segment
•  Update booking curve and history spreadsheets daily
•  Prepares month end reports for Executive Committee and General Manager
• Predict future demand and proactively set controls for managing demand and maximizing revenues in all revenue generating department
• Provide input in selection process of other booking avenues and contracts to ensure required control mechanisms are available
• Proactively study future bookings from representation and imposes appropriate controls to maximize revenues, and ensure that once configured, reservations maintain all systems with accurate representation of hotels
• Ensure customer retention is appropriately included in rate qualifiers
•  Identify future periods where packages might assist in stimulating demand or should be restricted, or where promotions are warranted
• Provide input into market perception based on shifting trends on future demand
• Participate in advertising campaign by ensuring that all information is in the reservations systems, agree possible impact on demand with marketing before campaign is finalized, and ensures room inventory controls are appropriate prior to launch
• Overall responsible for accurate room-night and revenue forecasting, with input from Sales for Group forecasts
• Look out for opportunities of call conversion to boost direct bookings
• Seek for upselling and cross selling opportunities
• Manage offline channels for inventory availability, open or close channels appropriately.
• Perform any other reasonable duties as required by the Director of Revenue & Reservations “