Technical Support And Competence Specialist

MANPOWER SEÇME VE YERLEŞTİRME HİZ.LTD.ŞTİ.

We are seeking for a 'Technical Support and Competence Specialist' for our multinational client operating in industrial products.

• Bachelor degree in mechatronics, electrical engineering or mechanical engineering
• Minimum 3 years of experience in related area,
• Comprehensive experience in technical and project management
• Very good knowledge of MS Office and any other relevant software, databases (Word, Excel, PP, MS Project, etc)
• B class driving license required
  
• Completed military service for male applicants
• Strong interpersonal and communication skill, good teamwork spirit, self-motive, goal-oriented and energetic.
  
• High ability to work in teams
• Able to deal with deadlines, being Customer Oriented

JOB DESCRIPTION

• To be responsible for coordinating all the technical activities of all customers by fulfilling the following tasks personally and using many of the various internal/external resources available.
• To be responsible for mapping and closing all team competency differences.
• To build/manage the knowledge sharing process to ensure the knowledge distribution and updating in service organization.
• Setup training plan based on competence gap; organize/coordinate service training to service team member.
• Working with sales product manager to ensure the new product service training aligned with new product launch plan and provide technical support to service operations team.
• To be interface with global technical support team to keep knowledge update; consolidating the product quality issues and work with global support team to find out solution.
• Making regular customer visiting to find out their demands and service business opportunity during service trip.
• To be responsible for customer’s call back, technical support and problem solving.
• Provide technical support to Field Service Engineers and Technicians
• Provide hands on support to site issue when required
• To work independently for daily service work, such as project startup, installation, regular maintenance and customer’s training etc
• Identify risk and opportunities, and develop executable risk mitigation
• Monitor and react to key performance indicators and anticipate issues prior to escalation.
  
• Timely and correctly feedbacks work order, weekly report and monthly report.
• Act as a role of technical knowledge center about product, application and solution; be responsible for technical support, problem solving, product training to sales, service and customers, etc. and drive exceptional technical challenges when facing with customers specially when divisional involvement needed.
• Support product-marketing activities regarding assigned product lines, such as new product launch, exhibitions, road show, technical materials etc.

“Manpower, Türkiye İş Kurumu tarafından verilen 03.06.2017 tarihli 6 no’lu Geçici İş İlişkisi Yetki Belgeli Özel İstihdam Bürosu’dur.”