Call Center Specialist

MARS

At MARS, sales management is a development process corporate, systematic, efficient, and – above all – centralized. Housing, office, commmercial or industrial... MARS’ approach is to set inspiring connections between the buildings and its target audience.

MARS is an ecosystem in itself. MARS connects people to the countries, cities, and projects they desire to live in.

 Responsibilities:

·       Manage large amounts of inbound and outbound calls in a timely manner

·       Follow communication “scripts” when handling different topics

·       Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

·       Seize opportunities to upsell products when they arise

·       Build sustainable relationships and engage customers by taking the extra mile

·       Keep records of all conversations in our call center database in a comprehensible way

·       Frequently attend educational seminars to improve knowledge and performance level

·       Meet personal/team qualitative and quantitative targets

Qualifications:

·       Previous experience in a customer support role

·       Track record of over-achieving quota

·       Strong phone and verbal communication skills along with active listening

·       Familiarity with CRM systems and practices

·       Customer focus and adaptability to different personality types

·       Ability to multi-task, set priorities and manage time effectively

·       High school degree