Business Solutions Assistant

Mavi Giyim Sanayi ve Ticaret A.Ş.

We are looking for a Business Solutions Associate who is willing :

Requirements:

BSc or MSc degree in Industrial Engineering, Mathematics Engineering, Information Systems Engineering or related discipline,

1-3 years experience in End User and Operation Support for IT -Software Solutions

Knowledge and experience in SAP Projects (SD, MM) in retail industry

Strong knowledge of Microsoft SQL Server, T-SQL and be able to write complex queries,

Strong analytical skills and problem-solving abilities,

Excellent interpersonal skills and the ability to work cooperatively in a high-performing team with business units

Ability to understand and find appropriate solutions for issues

Capability to work with strict deadlines,

Excellent command of both written and spoken English,

Excellent knowledge of MS Office Applications.

Key duties:

Provide necessary coordination with internal resources and third parties/vendors for the flawless execution of operation in line with the needs of the departments,

Managing SLA about delivery of services and Solving operational issues in SLA limits

Report and escalate to management as needed,

Monitor systems and processes to be finalized successfully,

Prepares and updates user manuals, creates documentation for changes and develops user manuals to communicate changes and fixes effectively.