Nasıl hesaplanır?
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Son iş deneyimin, geçmiş deneyimlerin ve toplam deneyimin uygunluk puanını etkileyen kriterler arasındadır.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Mesleki Yeterlilikler
Şirketlerin ilanda belirlediği kriterlerle özgeçmişindeki bilgilerin ne kadar uyumlu olduğu içerik karşılaştırılmasıyla bulunur.
Bu iş sana uygun olmayabilir

Seçili özgeçmişindeki bilgilerle bu ilanın kriterlerleri sadece %30 uyumlu.

Uygunluğunu nasıl hesapladık?
Diğer Bilgiler

QUALIFICATIONS AND JOB DESCRIPTION

Mayen was founded in 2004 with the idea of creating innovative and smart solutions for businesses. As Turkey’s leading customer relationship management company, we aspire to be the number one choice in our field by providing the highest customer satisfaction. Mayen is the meeting point of great ideas and smart solutions, a combination that creates an excellent customer experience.

Mayen provides outsourcing services in areas such as customer services, customer experience & business insights, robotic process automation (RPA), digital training and development systems, social media monitoring & engagement, online people analytics, customer journey mapping, VoC, human resources services, payroll services, accounting, and testing services. The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.

With more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek,Hebrew, French, Russian, and Bulgarian.


Qualifications:

  • University degree preferably from Industrial Engineering, Business administration /Engineering, statistics etc. disciplines)

  • Minimum 3 - 5 years of experience in building Process Design and Process Management, Customer Experience Management
  • Process management and analysis skills especially with regards to operational customer processes
  • Excellent analytical skills to derive meaningful insights and identify the most important fields of action
  • Excellent speaking and writing skills in English
  • Advanced capabilities of using Microsoft Office, especially Power Point and Excel e.g. for data analysis and ad hoc reports
  • Ability to work individually as well as cooperatively in teams
  • Highly focused on customers
  • High social and interpersonal capabilities
  • Ability to positively engage with the frontline staff in order to motivate and ensure active contribution
  • Excellent self-organization and project management skills


Job Description:
  • Conducting and monitoring the steps of Customer Experience and Business Insight projects
  • Conducting the project steps at determined time and quality level in line with the project schedule
  • Preparation of the relevant interface according to the needs of the customer
  • Organising trainings and practising each training at the relevant location
  • Doing analysis on the determined issues in accordance with the expectations of the corporate customer
  • In-depth analysis of the collected data from the relevant channels at the end of the project preparation of reports and conducting project presentations
  • Ensure the continuity of the project and prepare follow-up reports for ongoing projects
  • Conducting the planned research (social media, benchmark, user experience, etc.) within the scope of the project
  • Doing analysis on ongoing/ended projects and following process and technical results in line with the scope of the project
  • Understanding and mapping the customer journey according to the collected data from the determined channels

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Telekomünikasyon

Çalışma Şekli:

Hafta içi 09.00 - 18.00

Haftasonu (Cumartesi) -

Haftasonu (Pazar) -

Çalışan Sayısı:

3000-3999