Data Analytics & Insights Supervisor

Mayen Telekomünikasyon Hizmetleri A.Ş.

Mayen provides call center and value-added customer relations services for leading institutions in Turkey and the world.

Among these services; Outsourcing Services such as Customer Services, Customer Experience and Business Insights, Robotic Process Automation (RPA), Digital Training and Development Systems, Social Media Tracking System, Human Analytics, Customer Journey Map, Voice Of The Customer, Human Resources Services, Payroll Services, Accounting and Testing Services are available.

Mayen; with more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek, Hebrew, French, Russian, and Bulgarian.

The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.

The point where big ideas and smart solutions meet to create a perfect customer experience: Mayen!

We succeed together, we have fun together.

We attach importance to open communication.

We are a fun, young and dynamic team.

We value our team.

We provide a safe, inclusive, respectful and fun working environment.

Qualifications

• Bachelor’s degree in related area (Preferably Statistics, Computer Engineering,MIS and related departments)
• Min 7 years of experience in Datawarehouse, 1-3 years of experience in team management
• Strong knowledge in designing and developing QlikView and QlikSense dashboards
• Good knowledge of both written and spoken of English
• Good knowledge of MS Office Applications and MS SQL
• Experience in agile practices and having knowledge of software development processes are plus
• Able to work as a team player progress with a cooperation perspective
• Able to work with solution and goal oriented
• Taking initiative and decision making skills
• Have a customer-oriented service approach
• Progressing with a detail-oriented perspective
• Open to feedback
• Adaptable to change quickly

Job Description

• Providing training for the use of programs and tools in its expertise, providing the necessary information transfer to connected employees and contributing to their development,
• By managing the efficiency analysis of data to be used in projects; making action suggestions to increase performance,
• Coordination within the team by evaluating team suggestions; adopting a pro-active working approach,
• In cases of new infrastructure integration, the project is passed with the relevant teams (IT, etc.) and outside the environment where the MIS team will prepare reports before the project goes live
• Establishing the infrastructure by acting proactively by foreseeing future demands
• Creation of ETL processes
• Continuation of keeping the data warehouse environment up-to-date with regular data transfers
• Meeting data analysis and data mining needs in call center operations and related projects within the company
• Making sure that the data to be reported are taken from the correct result, processed and stored correctly
• Providing design and data warehouse analysis design
• Involved in designing, developing, testing, publishing, maintaining, and supporting QlikView & QlikSense applications