HR Data Analytics Specialist Mayen Telekomünikasyon Hizmetleri A.Ş.

QUALIFICATIONS AND JOB DESCRIPTION

Mayen was founded in 2004 with the idea of creating innovative and smart solutions for businesses. As Turkey’s leading customer relationship management company, we aspire to be the number one choice in our field by providing the highest customer satisfaction. Mayen is the meeting point of great ideas and smart solutions, a combination that creates an excellent customer experience.

Mayen provides outsourcing services in areas such as customer services, customer experience & business insights, robotic process automation (RPA), digital training and development systems, social media monitoring & engagement, online people analytics, customer journey mapping, VoC, human resources services, payroll services, accounting, and testing services. The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.

With more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek,Hebrew, French, Russian, and Bulgarian.

Qualifications:

• Bachelor’s degree in engineering, business, finance, computer science, statistics, mathematics or related field of study or equivalent work experience
• Min. 1-3 years experience gained in Data Scientist or an equivalent position
• HR Analytics experience is a plus
• Experience working with and creating data architectures
• Knowledge of a variety of machine learning techniques
• Excellent detail-oriented and exhibiting creative problem-solving skills
• Ability to work both independently and as part of a team
• Ability to work with multiple sources of data
• Strong data and analytical skills
• Experience with data visualizations using Qliksense or an equivalent tool
• Good command of both written and spoken English

Job Description:

• Manage and analyze workforce data to generate meaningful business insights
• Design data modeling processes to create algorithms and predictive models and perform custom analysis
• Manipulate large data sets and use them to identify trends and reach meaningful conclusions to inform strategic business decisions
• Design, create, and manage an organization’s data architecture
• Play an important role in analyzing and providing data for strategic workforce planning and talent analytics
• Clean, aggregate, and organize data from disparate sources and transfer it to data warehouses
• Assist in various HR projects and continuous improvement initiatives
• Partner with other HR departments to define critical data requirements, metrics and reporting frequencies needed to enable HR to effectively analyze trends, predict future trends and to use these trends to make decisions and take action in support of Business and HR Strategies
• Conduct data analysis and generate actionable insights; create reports using multiple data sources, dashboards, and creating/tracking effective metrics
• Analyze competitors practices and make recommendations to management
• Ensure compliance with Data Privacy and Protection Guidelines