Performance Management Senior Specialist

Mayen Telekomünikasyon Hizmetleri A.Ş.

Mayen was founded in 2004 with the idea of creating innovative and smart solutions for businesses. As Turkey’s leading customer relationship management company, we aspire to be the number one choice in our field by providing the highest customer satisfaction. Mayen is the meeting point of great ideas and smart solutions, a combination that creates an excellent customer experience.

Mayen provides outsourcing services in areas such as customer services, customer experience & business insights, robotic process automation (RPA), digital training and development systems, social media monitoring & engagement, online people analytics, customer journey mapping, VoC, human resources services, payroll services, accounting, and testing services. The sectors we currently serve are retail, e-commerce, banking and finance, telecommunications, airline and travel, high tech and IT, media and entertainment, and energy and utility.

With more than 3500 teammates in 12 different locations in Turkey and working-from-home model, we offer services to leading brands both across Turkey and worldwide in 12 different languages, including German, Dutch, Turkish, English, Arabic, Italian, Spanish, Greek,Hebrew, French, Russian, and Bulgarian.

General Qualifications

Graduated from bachelor degree in related departments of universities

At least 7-8 years of experience in Performance Management

Excellent command of written and spoken English or German

Good team player with strong problem solving skills

Strong communication and good desicion making skills

For male candidates must have completed military service

Making improvement studies for processes in the domain and generating suggestions / alarms for subjects that are not directly affected.

Job Description

Designing studies that will contribute to the goals of the institution and department or support operational development, and provide resources and contributions to projected studies

Adaptation of successful examples and projects engaged in Turkey and abroad to Mayen

Designing, follow-up, measurement and improvement of processes related to the issues that are responsible

Designing, following up, measuring and improving the processes of related to the subjects that are responsible.

Creating and following -up performance tracking systems and managing the necessary premium setups to achieve maximum performance.

Following-up the balance between performance outputs and paid premium amount.

Making People Analytics evaluations of process outputs and making process improvements as a result.

Creating career paths and conducting internal communication studies necessary for adoption by the target audience

Checking monthly premium data and providing input to salary payments with 0 errors

Analysis of suggestions that will contribute to the performance monitoring process and their inclusion in the system