Customer Services Coordinator

MBTECH MÜHENDİSLİK VE DANIŞMANLIK LİMİTED ŞİRKETİ

About Akkodis

We help you accelerate innovation by offering comprehensive tech and engineering expertise and end-to-end talent management services to gain a competitive edge.

We’re a diverse team of 50,000 engineers and digital experts, operating across 30 countries. United by our passion for talent and technology, we look at the world differently. Our 360° offering will help you implement Smart Industry solutions across your business, from training your teams to delivering your projects. That’s how we create new value for our clients – by making the incredible happen, every day.

Customer Services Coordinator

General Qualifications

• Bachelor’s degree in Industrial Engineering or other related engineering fields of the universities
• Min. 3 years of experience in Supply Chain, preferably in planning
• Experienced in the S&OP process
  
• Excellent communication skills in English
• Strong interpersonal skills with customers
• Able to report accurately and meet deadline
• Team working and customer oriented mindset
• Ability to work in a fast-paced changing environment
• Good analytical thinking skills
• SAP knowledge is an asset (SAP BO / IBI and PP modules)

Job Description

• Ensure the finished product supply of local and global customers in accordance with ordered quantity and time, minimum stock cost, maximum customer satisfaction, minimum production cost and lead time
• Establish optimal demand plan including demand assumptions, inventory levels and operational cost according to budget
• Monitor demand trend and check abnormality regularly, lead corrective actions in a timely manner
• Manage demand control activities
• Ensure direct communication with CPOs, plant-internal and -external stakeholders & partners with regard to the output of the internal production changes
• Act as a point of contact for follow-up on time delivery dates and quantities