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QUALIFICATIONS AND JOB DESCRIPTION

Turkish Speaking Customer Support Representative

Who we are?

Combining cutting-edge interactive technologies with a shared passion for gaming, Mechanist Games is an independent game studio based in Xiamen, China. Since its founding in April 2011, the Mechanist team has produced a growing portfolio of worldwide releases, including City of Steam, Spirit Guardian: Vanguard Rush and Game of Sultans.

We are seeking a Turkish speaking customer support representative for our new mobile game. It is a full-time position based in Istanbul, Turkey.

 

What will you do?

You will be responsible for helping players resolve their issues and continue enjoying the game that they love. As a customer support representative, your duties will include but not be limited to:

 

-       Responsible for daily customer consulting, and answer players questions through in-game support, Facebook, and email;

-       Assist players resolve technical problems with the game;

-       Record game problems and feedback from users, and solve online problems;

-       Pay attention to Facebook and other social communities, and collect feedback from players;

-       Proofreading of operational activities, game localization and advertising proposals

-       Check updates & newly released content for the game you’re supporting;

-       Attend your weekly meeting with a team of 10-15 fellow agents and your manager.

 

Job Requirements

-       Have good written and verbal communication skills in Turkish and English;

-       Love games, like to communicate with users, understand players psychology and habits;

-       Strong computer skills, the ability to operate multiple applications and platforms simultaneously;

-       Availability to work from home with own PC/MAC and secured Internet connection;

-       Strong problem solving/troubleshooting skills;

-       Proactive and creative with the drive to improve and continuously learn;

-       Availability to work off-hours is needed;

-       Pleasant personality, good teamwork and stress tolerance;

-       Welcome fresh graduates or interns.

PREFERRED CANDIDATE

POSITION INFORMATION

Firma Sektörü:

Bilişim, İnternet, Yazılım

Çalışan Sayısı:

150-199