CRM Operations Junior Specialist (Temporary)

MediaMarkt Türkiye

·        Bachelor degree from Industrial/Management Engineering, Economics, Business Administration or related fields,

·        Experience in CRM field is a plus

·        Strong presentation skills,

·        Good communication skills in English (both written and spoken),

·        Customer oriented,

·        Support open communication and feedback culture,

·        Open to change and innovation.

Job Description;

·        Monitor and ensure all operative processes around program operations (enrolment, benefit fulfilment, membership cancellation, etc.),

·        Define and monitor service level agreements,

·        Autonomous and proactive solution of exception cases,

·        Optimize processes regarding quality and efficiency,

·        Developing customer acquisition programs and brand cooperations,

·        Responsible for CRM Communication channels,

·        Some travel may be required.