Hospital International Patient Center Manager

Medicana Sağlık Grubu

Medicana Health Group, the leading private hospital in Turkey, continues its investments and progress towards determining the health care standards of the future with its healthcare experience of more than 30 years.

Seeking team members for the international patient center of our hospitals in Ataköy and Zincirlikuyu;

• Reporting to and operating in collaboration with the IPC Directorship at Medicana's Head Office.
• Oversee and manage the operations of the IPC within the specified hospital.
• Coordinate with hospital departments to ensure seamless service delivery to international patients.
• Develop and implement strategies to improve patient satisfaction and experience.
• Train and mentor IPC staff to ensure they are equipped to handle international patient needs.
• Monitor and report on IPC performance metrics, ensuring targets are met.
• Handle any escalated concerns or issues from international patients.
• Collaborate with the IPC Head Office and with the IPCs of other Medicana hospitals to integrate IPC objectives with overall goals of Medicana Health Group.