IT HELPDESK SPECIALIST

MEETING POINT TURKEY

The leader tourism travel agency Meeting Point Turkey which operates its activities with 8 offices among Turkey, is looking for an IT Helpdesk Specialist located in İstanbul office to enlarge its dynamic, success-oriented and high motivated team.

Purpose of the Job

In accordance with the principles and instructions set by the central IT department, to update, backup, maintenance and repair of computer hardware and operating systems used in the enterprise, to provide solutions to problems in computers. To provide and direct support to the users, to keep records, about the necessary registration and reporting systems.

About the role

• Being single point of contact for all IT related matters in Meeting Point Istanbul Office
• Evaluating, prioritizing and responding to incidents and service requests in a timely manner to assist users for experiencing problems with hardware, software, networking and other computer-related technologies.
• Providing Apple device and software support for design team
• Dispatching the incidents and service requests to the right person in IT team in Head Office, informing the user, and finalizing the service request.
• Understanding the corporate standards and being able to operate and perform maintenance  accordingly.
• Providing and directing support to the users, keeping records about the necessary registration and reporting systems
• Installing computer hardware, preparing the necessary settings and following up periodical maintenance schedule.
• Keeping up-to-date on all Service Desk/Helpdesk processes and troubleshooting procedures
• Creating daily service level reports

About You

• University or Vocational School Degree
• Min of 2-3 years of experience within a Multi-National Company environment
• Familiarity with Apple devices and software
• Excellent English written and verbal communications skills is required
• Demonstrates strategic thinking and creative problem solving in response to position IT as a tool for supporting the business.
• Knowledge on Windows OS, MS Office and MS cloud solutions on fundamental level
• Having knowledge on TCP/IP and client connectivity on fundamental level
• Strong customer service and troubleshooting skills
• Ability to support End-User devices