Business Consultant

Mercedes Benz Otomotiv Ticaret ve Hizmetler A.Ş.

Qualification

• Completed studies with a focus on Business Administration, Economics, Int. Management or equivalent education
• Business fluent in German and English. Other foreign languages desirable.
• Professional experience min. 3-5 years in an international corporation in the field of After-Sales
• Several years of experience in setting up new  After-Sales processes as well as project manager experience
• Competence in topic communication, committee work and international projects
• High analytical/conceptual/procedural/intercultural competence
• End customer- and retail-oriented thinking and acting
• Strong goal and result orientation, ability to work in a team and strong communication skills

Job Description

Key topic owner for Mercedes me Adapter (MmA) After-Sales global requests

• Direct market contact with After-Sales companies in Region Overseas & Europe
• Close cooperation with teams Regional Market Management, Regional Technical Excellence and Product Management MmA
• Active market communication, management of market inquiries and quality check of Content Management System 
• Key topic owner for Mercedes me Connect (MmC) After-Sales pairing and activation push of digital services
• Developing a communication concept on benefits of After-Sales digital services towards Mercedes-Benz Retail & Customers

Analyzing core sequences towards activation of MmC digital Services

• Contributing to set a training concept towards salesman and service advisors at Mercedes-Benz retail - in close cooperation with Training  department
• Creation of measures and activities to increase/push activation rate of digital AS Services in markets by using different formats & methods
• Cross-market analysis to identify best practices, reflection of potential global roll-out and necessary adaptation needs 
• Close collaboration with all relevant stakeholders along digital service activation, especially Product Management team MmC