SDC IT Service Manager

Mercedes-Benz Türk A.Ş.

• Professional experienceat least 3years
• Up-to-date knowledge of IT patterns (web technologies, state-of-the-art architectures, etc.), e.g. Java, Angular, Spring Boot
• Knowledge of marketing specific solutions (e.g. CMS, DAM, creative tools)
• IT Service Management (e.g. ITIL) and knowledge of according tools (JIRA, Confluence, CISM, etc.)
• Agile project management methods (e.g. Scrum, Kanban) System Integration
• IT Security at software development & infrastructure operation
• Software Development & Operation
• Lifecycle Management and execution of IT projects
• Service & Operation management
• Strong presentation & communication skills
• Able to travel frequently (up to 80%)
• Fluent in English and German

İŞ TANIMI

We are seeking an IT Service Manager to our Global IT Solution Delivery Center in Turkey.

• Understand processes und functionalities to consult the business partner regarding enhancement & realization of IT services
• Transforming of technical needs into IT deliverables –non-functional and technical requirements
• Identification and specification of requirements and derivation of realization options to discuss with IT team, supplier or operation center
• Management and prioritization of technical demands
• Use of project management methodology for extensive demands
• Estimate implementation effort and perform feasibility checks of requirements
• Specification of the technical implementation (HLD)
• Understand and communicate implementation problems or difficulties
• Planning and coordination of development/implementation and according sprint planning, backlog prioritization, etc.
• Review development results with supplier and proceed acceptance tests, handover and introduction to stakeholders
• Define, improve and track lifecycle processes in a standard proceeding for all services
• Securing the operation including escalation management of security and availability according to SLA/OLA
• Assignment and alignment of/with operation and coordinate service provision (operation level agreements)
• Assure license & certificate management
• Creates and maintains the project documentation
• Creates project reports for different stakeholders