IT Workplace Services Sr. Specialist - TR & Israel

Merck Sharp & Dohme

• 5 years relevant experience,
• Min of 2 years of experience within a Multi-National Company environment,
• Excellent English written and verbal communications skill is required,
• Understanding and effectively communicating across multiple languages and cultures is an advantage,
• Strong understanding of the IT service catalogue and the roles & responsibilities attributed to all IT departments wherein MSD operates,
• Demonstrates both tactical as strategic thinking and creative problem solving in response to position IT as a tool for supporting the business,
• Effectively coaches, counsels and builds teams,
• Operates and leads effectively in a matrix environment,
• Acts as a leader to ensure accountability towards the business whilst providing holistic, standard, turn-key solutions,
• Requires good negotiation and presentation skills,
• Understands characteristics of the current IT environment and actively identifies opportunities for improvement,
• Has solid experience with CAPEX / OPEX planning and budget monitoring,
• Shares knowledge and enforces compliance with IT systems development lifecycle,
• Project management,
• Managing a team with internal staff and/or external consultants,
• An ability to succeed in a complex environment,
• An efficient individual in building relationship and negotiating,
• Proven project methodologies,
• IT related certification is a plus (CCNA – MSCE etc.),
• Strong collaboration skills with the ability to work across boundaries,
• Sense of urgency and the ability to make rapid, disciplined decisions,

İŞ TANIMI

The Global Infrastructure Operations (GIO) Workplace Services Senior Specialist is responsible for the delivery of GIO, CCNS services to the site. The Global Infrastructure Operations (GIO) WorkplaceServices Senior Specialist required to support the operation, planning and execution of the IT strategies related to infrastructure inTurkey and Israel. The Global Infrastructure Operations (GIO) WorkplaceServices Senior Specialist scope of duties is IT infrastructure support for the enterprise systems and local systems including cooperation with global IT teams and local business stakeholders and users.  The IT infrastructure comprises laptop/desktop, mobile devices, networks, security, servers and telephony throughout all business divisions. Close cooperation with IT colleagues as well as the business will be required to deliver IT infrastructure capable to support the business needs. Full responsibility for IT infrastructure from demand, planning all the way through realization of the infrastructure programs.

Responsibilities include several components:

Business Strategy Alignment

• Engagement with business partners to assess IT requirements, the GIO WorkplaceServices Senior Specialist may perform selection and issue technical recommendations.

• Ensure infrastructure systems remain Audit Ready (EHS, Financial & GxP).
• Complete training in SDLC V2 and assist in the alignment of delivery of infrastructure and services as required.
• Complete all mandatory training within timelines.
• Maintain optimum standard of housekeeping in areas/sites under GIO control and responsibility.
• Ensure compliance with global and local health and safety standards.
• Any other similar type of activities

• Assess the local printing requirements.
• Manage local Managed Print activities
• Manage and support printers on the shopfloor (labelprinters and laserprinters).
• Service Management: Attend Incident meetings with HP to escalate issues. 
• Optimize cost of print fleet onsite
• Any other similar type of activities

• Assess local network requirement in alignment with business strategy
• Stay abreast of contemporary network & security technology
• Install and provide local support on the Shopfloor Network (SFN)
• Work as a liaison between ITRMS and automation on firewall ruling on the SFN
• Any other similar type of activities

• Act as local contact for ITRMS related activities, promote and support the global security standards
• Ensure that on-site GIO activities are in compliance with MSD Policy.
• Any other similar type of activities

• Liaise with relevant functional groups to support the OS on all local servers.
• Act as a liason between functional groups and local business on activities related to P2V, reduction of physical servers, provisioning new virtual servers
• Ensure up-to-date server inventory in CMDB
• Manage maintenance contracts for local infrastructure
• Work as an liaison between global windows team and local automation team on servers on the shopfloor
• Liase between functional infrastructure groups and application teams about applications running on local infrastrcture
• Any other similar type of activities

• Act as escalation point for site to MySupport Center, advice site on best practices for engaging with MySupport Center.
• Manage IT Solution Spots and Deskside support team
• Manage onsite delivery of IT equipment (Laptops, desktops, phones)
• Analysis, correction and resumption of operation.
• Provide feedback and liase with vendors.

• Manage PC Lifecycle related activities for the site (Forecast, reporting, financials)
• Manage PCLCP replacements
• Oversee deployment and spend in relation to mobile devices in country
• Liaise with local Business to assess PC demand
• Any other similar type of activities

• Act as a local point of contact for the global backup team for backup, restore and disaster recovery activities
• Implement projects related to backup, restore and disaster recovery
• Any other similar type of activities

• Regular Meetings with Telecomms providers on SLA’s and contracts.
• Manage local telephony and video conferencing environment. Liase between global platform teams and local solution group.
• Any other similar type of activities

• Manage the infrastructure part of FM projects and Engeneering projects
• Liase between global teams, local DSS and FM on infrastructure issues in the FM area
• Any other similar type of activities

• Participate in regulatory audits as required by business.

• Understand the available MSD infrastructure standards.
• Keep abreast of new technical developments in the market.

• Manage local infrastructure projects
• Manage the local implementation of  global infrastructure projects
• Build dashboards to inform on status and progress
• Manage budget and timelines

• Manages and forecasts budget in regards to the operating expenses of IT infrastructure.
• Manages external partners in multiple countries