Customer Services Representative

Mesan Kilit A.Ş. (Essentra Components)

We are searching for a "Customer Service Representative" who will work in our factory, in Silivri location

Job Requirements:

·        2+ years experience of working within a Sales or Service environment is essential

·        Good command of written and spoken English

·        Effective communicator (verbally and in writing) and capable of quickly building rapport with customers and colleagues

·        Excellent attention to detail and accurate key board skills

·        Capable of working accurately under pressure, prioritising workload

·        Enthusiastic attitude, professional manner and quick learner

·        Creative problem solving ability

·        Commercially aware

·        Highly self-motivated and reliable

·        Team player, willing to adapt to new challenges and changes

·        The job does not require any travel

Duties & Responsibilities

·        Processing of orders via telephone or emails ensuring high levels of accuracy at all times

·        Give remarkable service at all times, managing customer expectations by liaising with other departments/service providers to deliver on promises

·        Maintain accurate customer records and sales development activities.

·        Operate effectively within current policies and procedures relating to pricing, order entry, lead times and in line with the telephone call monitoring programme.

·        Develop effective working relationships with other team members, internal departments and sister companies

·        Participate in team briefings and communicate with team leader and other team members to address issues and develop a wider range of skills

Employee Benefits

·        Development programs and international perspectives

·        Global and inhouse career opportunities

·        Modern healthcare services

·        Bonus, overtime payment, allowances

Company: Silivri

Mesan was acquired by Essentra in 2014 and forms part of the Components division. Essentra focuses on the manufacture and distribution of high-volume, essential components, which serve customers in a wide variety of end markets and geographies.

Within the components offer, we have over 80,000 products with manufacturing locations worldwide. This web site details our access
solutions product range that can be customised to meet your needs.

Our Company have been serving the industries like Electric-Electronic, Telecommunications, Machinery, Transportation, Railway and furniture
for more than 37 years.We are developing, high performance, ergonomic, innovative, customer oriented products which is sensitive to
environment and human health while complying with the international regulations.

We have ISO 9001-2008 certitification for our quality system , Our Products are manufactured comply with the RoHs standards.
Concerning the Registration, Evaluation, Authorization, and Restriction of Chemicals (REACH) came into force on June 1, 2007. We can assure that we are aware of the obligations arising from the REACH Regulation

OUR PROFILE
> Established in 1979
> Head Factory in TURKEY, Istanbul
> Total Land: 35.000 Sqm
> More than 400 employees
> Export to more than 90 countries
> A leading international supplier of
hardware products
> Over 550 products range
> In 17 product categories
> Every year we develop more than
> 20 new products

All processes under one roof at Essentra Access Solutions
Quality Management – R&D – Tooling – Laboratory – Production – Finishing – Sales – Logistics