Customer Experience Specialist-Otel.Com

Metglobal

QUALIFICATIONS:

• Minimum Bachelor's degree,
• Good command of written and spoken English,
• Solution-oriented, Team player,
• Strong communication and analytical skills,
• Flexible and able to work various shifts if required,
• Complete military service or postponed for at least two years (for male candidates).

JOB DESCRIPTION:

• Be the first point of contact for Metglobal’s customers by email and phone; resolving low to high complexity questions and queries,

• Providing accurate, valid and complete information by using the right tools, methods, and processes,

• Achieve customer satisfaction and response time targets,

• Build positive rapport with different types of customers,

• Making effective decisions on when to escalate a case,

• Taking part in new projects that may need customer’s help with,

• Responding to guest comments at social media,

• Increase customer satisfaction,

• Handling live chat operations,

• Handling ticket operations,

• Handling incoming call operations,

• Rotating shift.