Butler

SUNSET HOSPİTALİTY OTELCİLİK TURİZM VE TİCARET ANONİM ŞİRKETİ

Butler

Sunset Hospitality Group has become a leading hospitality management group with a global presence across 16 countries with over 31 brands. METT Social Living is a refined, elegant and laid-back collection of lifestyle hotels & resorts dotted around unique locations. With a discreet service style without frills or fuss along with social dining and lifestyle entertainment at the heart of the experience, the brand is conceived for the traveller of today looking for an ideal place to celebrate life.

Now, we are hiring Butlers to join us in Bodrum.

 Core Activities

·       Welcomes villa guests with a kind and smiling face and completes their complete registration and check-in procedures.

·       To always provide courteous and effective service to the villa guests, to inform them about the hotel activities and facilities (restaurant, bar, wellness etc.).

·       To ensure that the numbers that need to be reached urgently can be reached as soon as possible by having full control over them. To follow and implement instructions and procedures regarding situations such as fire alarm and bomb notification.

·       To have complete information about all room types, prices, promotions, in-hotel service units and the city.

·       Forwarding messages to villa guests.

·       Guiding villa guests inside the hotel.

·       To discuss changes, requests and current room conditions with Housekeeping.

·       To ensure the flow of information between villa guests and other departments.

·       To review the reservations of the villa guests coming to the hotel and to contact before the guests arrive,

·       Helping guests if they have special requests (room decoration, restaurant reservation, etc.)

·       Getting information about guests and preparing WOW Moment for their rooms

·       Information and details about the hotel, services and facilities must be conveyed to the villa guest accurately, accurately and completely.

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·       The requests of the guests who are left unfinished and missing at the end of the shift should be noted for the next shift and the works should be followed. Information about the subject should be conveyed and if necessary, the guest should be informed about the developments.

·       Performs other duties pertinent to this job as assigned.

Qualifications

·      Service focused personality is essential

·      Previous experience in a similar role is an asset

·      Prior experience working with Opera or a related system

·      Fluency in Turkish and English; additional languages are a plus (in particular Russian and Arabic)

·      Strong interpersonal and problem-solving abilities and the ability to lead by example