Technical Administrative Assistant

Mimaki Eurasia Baskı Tek. Paz. ve Tic. Ltd. Şti.

Mimaki Eurasia is looking for an Administrative Assistant to Technical Support Department

An industry leader in providing the broadest array of wide format print-and-cut solutions, Mimaki excels in innovation, quality, and reliability. Our flatbeds, roll-to-roll printers and hybrid print-and-cut equipment address a wide range of application needs. We offer print-and-cut solutions for almost every sign and display, textile and apparel and industrial need.

Requirements:

- Technical education background or knowledge gained through work experience

- Fluent written and oral communication skills in English

- Preferably experience with and knowledge of technical support systems, troubleshooting procedures and warranty workflow

- Previous work experience in a role requiring self-motivation and autonomous work planning

- Ability to work in a group, responsible, disciplined and task oriented personality suitable for efficient work environment

- Strong communication and follow-up skills in order to support and complete technical department tasks and contribute to reaching departmental KPI’s

- Turkish nationality, military duty completed (for male candidates)

Job Description:

- Maintaining an adequate communication flow with dealers regarding technical updates, including document updates, product improvements and spare part inventory

- Translation of key technical documents from English to Turkish language

- Maintaining record of dealer technical employees and related users in Mimaki ISS system

- Administrative handling of warranty cases by interacting directly with dealers to close technical cases in a set timeframe

- Maintaining proper record of machine install base by processing installation reports received from dealers

- Tracking and recording of Technical department assets

- Organizational support for technical trainings to dealer personnel

- Coordination with subcontracted companies regarding disposal of waste inks and obsolete parts

- Periodic reporting of daily tasks to track against department KPI’s