Technical Support Engineers

MİMAKİ EURASİA DİJİTAL BASKI TEKNOLOJİLERİ PAZARLAMA VE TİCARET LİMİTED ŞİRKETİ

Mimaki Eurasia is looking for Technical Support Engineers

An industry leader in providing the broadest array of wide format print-and-cut solutions, Mimaki excels in innovation, quality, and reliability. Our flatbeds, roll-to-roll printers and hybrid print-and-cut equipment address a wide range of application needs. We offer print-and-cut solutions for almost every sign and display, textile and apparel and industrial need.


Requirements

·         Technical University, knowledge gained through work experience

·         Fluent written and oral communication skills in English and preferably in another European language

·         Experienced in digital printing technology and processes

·         Knowledge and experience with technical support systems and troubleshooting procedures

·         Minimum 3 years of experience in a technical function

·         Previous work experience in a role requiring self motivation and autonomous decision making

·         Turkish nationality, military service completed

İŞ TANIMI

E-mail and helpdesk support

·         Interact directly with customers to diagnose and solve technical problems in a set time frame

·         Analyze and clarify customer requests by researching and trouble-shooting the existing knowledgebase

·         Identify technical issues and recommend actions required to solve problems

·         Direct support to dealers by onsite interventions requires frequent travelling in Eurasia and EMEA region

Exhibiton support

·         Installation, operating and dismantling of machines for exhibitions

·         Advising customers about specific applications and supporting sales during the show

Training

·         Communicating and training dealer technicians to ensure technical service quality

·         Organizing and hosting technical trainings for dealers

·         Checking and updating training materials

Maintenance

·         Inspection and repair of damaged machines

·         Periodic Maintenance of machines located in the showroom

Warranty check

·         Checking, analyzing and approving warranty claims from our dealers

·         Advising warranty department about proper warranty terms and condition

Sales support

·         Advising and training sales people about machine specifications, proper usage and features

·         Advising sales when specific applications or machine requirements arise

·         Supporting sales team and end-users to select optimal installation configurations in a complex variety of machine options.