Product Support Engineer

Mimosa Networks Bilişim Teknolojileri

About Mimosa

Mimosa Networks is the global technology leader in wireless broadband solutions, delivering fiber-fast connectivity to service providers and enterprise, industrial and government operators worldwide. Mimosa access, backhaul, and client solutions are deployed in a hybrid-fiber-wireless architecture, and engineered for both Point-to-Point and Point-to-Multipoint connections, across a variety of diverse applications including residential and business high-speed internet access, surveillance, agribusiness, education and hospitality networking. Mimosa's technology delivers unprecedented levels of cost-effective spectral efficiency, allowing scarce spectrum to be concurrently and reliably shared across networks. Founded in 2012 and headquartered in Silicon Valley, Mimosa is sold worldwide by members of Mimosa’s partner program.

Why Us?

·      Fun and dynamic work environment.

·      Growing team, looking for the right people to join and provide leadership and direction.

·      Offer a competitive salary, health insurance.

·      We work hard, but believe people perform at their best when they have a work-life balance.

·      Founders have a track record of success.

Desired Skills & Experience:

·      Bachelor’s degree in engineering or related discipline with three (3) or more years of experience in a level 2 or 3 technical support role.

·      Understanding of RF/microwave network design. (Point-to-Point)

·      Experience with planning for outdoor Wi-Fi deployments (Point-to-Multipoint)

·      Technical expertise in some of the following: 802.11 a/b/g/n/ac, L2/L3 Networking protocols, IP routing/switching, AAA (RADIUS/802.1x), NMS, VoIP, QOS, packet capture with Wireshark.

·      Fluent in English.

·      Customer-focused, service-oriented, and enjoys helping partner customers.

·      An expert diagnostician/troubleshooter who digs deep to find and address root cause.

·      A critical systems thinker who is equally comfortable around hardware and software.

·      You’re the go-to expert people call upon to solve complex technical problems.

·      Acutely aware of downtime implications in SLA’s and willing to go the distance to solve problems when needed to maintain high-availability systems.

·      Excellent written and verbal communication skills.

·      Equal parts planner and doer, who clearly communicates intentions and results regularly

·      Looking for the challenge and opportunity presented by joining a small and rapidly growing, Series C funded startup.
 

Responsibilities:

·      Become an expert on Mimosa’s product and service solutions, providing technical support for both RF and networking.

·      Explain interoperability between the components of Mimosa’s wireless solutions. (hardware, embedded software, network design tools, and NMS software)

·      Manage capacity and performance of Mimosa’s wireless network production and test environments including deployment, monitoring, fault isolation, recovery, and reporting.

·      Respond to and close customer cases within agreed times.

·      Close the loop with engineering to fix issues and validate solutions.

·      Participate in cross-functional product engineering and marketing design forums.

·      Participate in developing standards, procedures and training documentation.

·      Participate in on-call rotations.

·      Share knowledge to cross-train others on the support team.