E-Commerce Executive / Specialist

MNG Kargo Yurtiçi ve Yurtdışı Taşımacılık A.Ş.

• Bachelor degree in Industrial Engineering, Business Administration or related field preferred, but not required,

• Min 3 years of experience within a customer-centric business,

• Excellent command of English (both written and spoken),

• Strong analytical skills, including advanced level of Microsoft Excel,

• Exceptional interpersonal and communication skills,

• Ability to build strong working relationships with different functional areas,

• Dynamic and willing to work at a fast-paced work environment,

• A proactive approach with a determination to do what it takes to succeed.

JOB DESCRIPTION

• Providing first level support for E-Commerce operations of our clients,
• Following the operational process from end to end,
• Preparing and creating reports of customer operation data,
• Analyzing and interpret existing reports; ensure continuous improvement of processes,
• Ensuring that the reports are published to the relevant teams and necessary actions are taken,
• To be in contact with the suppliers that the customers work,
• Attending weekly meetings with customers,
• Providing the best possible customer service at all stages of communication.