Order Fulfillment Specialist - Export

Mondelez International

What makes working at Mondelez International so special?

Many things. The iconic brands and global nature of our business. The continuous innovation and endless opportunities to grow. The chance, each and every day, to put a smile on people’s faces. We are the world’s leading maker of Chocolate, Biscuits, Candy and Gum with outstanding brands like, Oreo, Milka, Toblerone, First, Falım,Olips.

Make It Possible! 

Have pride in what you do. We feel the love when we describe where we work, because our brands are the kind people fall in love with.

Embrace the challenge. The fast moving and challenging nature of our work presents significant opportunities to learn and grow. Do more, learn more, grow more.

Work together for a better world. Being truly global is not just about being big, it’s about never thinking small and making a positive impact on the world.

Bring your own flavor. We believe that what makes our workplace great is passion and personality, so we encourage you to be yourself, lean in, speak up, have fun and dare to be different.

Customer Service & Logistics (CS&L) is where you’ll integrate our end-to-end demand-driven supply chain. Working “from farm to shelf,” you’ll connect plants with customers to deliver best-in-class service in the most efficient way. Your goal will be to have the right products, at the right time, and with the right quantity and quality on the shelf.

In this role, you will:

• Manage the quality and consistency of product and service delivery with the coordination of foreign trade, export, logistics, production-planning and other departments
• Request/Receive order from customer and submit to SAP. CS is responsible for notifying the customers and export dep’t if there are difficulties on the production floor, make revisions according to customer requests. Confirmations are needed for all changes in order
• Monthly orders are notified to production planning department and export deparment. Prepare and share export follow up folder with relevant departments
• The quantity of products coming off a production line will be closely monitored, and monitor the delivery process
• Create and share proforma invoices of montly orders and inform about the payment plan.
• Plan delivery of promotional materials and prepare needed documents with coordination of other deparments.
• Check prices in SAP and make sure that all prices are correct.
• By visit, correspondance or calling existing customers to establish relations and ensure the continuity of relations.
• Manage customer demands and needs with regular inspections and other follow-ups
• Inform new products, prices, service opportunities, unlisted items and all relevant details about product to customers.
• Manage transit order and coordinate supply, delivery and logistics
• Support export department in achieving the sales target
• Share shipment plan of relevant month with CM&C, foreign trade, logistics and other departments
• Receive payment comments about the shipment plan from CM&C and inform customers accordingly. Follow up payment plans
• Plan/create delivery/shipment plan in consultation with customers and coordinate it with foreign trade/logistics team. Provide necessary documents to customers
• Inform relevant departments about the customer special request, private labels and dates, and update needed folder
• Maintain good relationship with existing customers to develop further business opportunities
• Manage DCF process for new product codes
• Update customer product lists & details and share it with customer
• Support export department in private labeling
• Comply and act proper to the Environment and Safety (EHS) legislations, company EHS policy, goals and procedure/instructions
• Know the ethical positions and legal compliance responsibilities. Indicate concerns and questions if unethical or unconvenient is being faced, act honestly in every aspect of professional running rules
• Understand and comply the quality policy of Mondelez International, know the related requirements for Food Safety. In addition, report inconvenient or potential non-complicance corrective/ preventive actions about the Quality and Food Management Systems in an appropriate way.

You Bring:

• Bachelor degree in related departments
• 1-4 years of export experience
• Good command of SAP and Office Programs, Excel in particular
• Functional and technical skills,  knowledge of export process, legal requirements for export
• Problem solving & result oriented
• Fluent English
• Communication & negotiation skills

 Live our values: Love our consumers and brands. Grow every day. Do what’s right

Make It With Us.