Patient Service Responsible

Monoclinic

About us:

We, one of the leading clinical experience/health care providing firm with a dynamic, young and multi language speaking team, are looking for an International Sales Specialist to join our team consisting of multinational

Qualifications:

·         Bachelors degree preferably from tourism administration, interpretation, medical related academic programmes, business schools,

·         Proficiency in English, both in written and verbal communication,

·         Strong communication skills,

·         Experience in health related sectors or being eager to learn further,

·         Friendly, strong presentation, representation and persuasion skills,

·         Advance crisis management skills with multi-dimensional approach towards daily problems of the patients both in the short and long run,

·         Multi-tasking skills with many partners involved in the work flow, such as doctors, hospitals, third parties etc,

·         German, Swedish, Spanish, French, Italian as a second language is anasset,

·         Adaptation to flexible working hours and schedule, and backing up field position when needed,

·         Improved planning, organization, coordination and follow-up skills,

·         No domestic or international travel barriers if needed in the future,

Job Definition:

·         Reaching out to upcoming patients to plan their visits and arrival through varying communication intermediaries,

·         Providing introduction and support to patients by any mean of communication,

·         Being responsive and on time to cover patient questions/demands/concerns until the planned arrival,

·         Introduction and presentation of add-on services to reach out the targeted upsell volume,

·         Planning and organizing transportations, clinical visits, appointments with highly appreciated on time manner,

·         Working on a tight/packed schedule from time to time, and relocation to hospital or aftercare facility if needed,

·         Ensuring the continuity of work flow by close follow up and constant communication with patients and associated sections/departments,

·         Gathering the necessary documents and payments from patients and deliver to related departments without any missing contents.