International Patient Representative

MOSDENT DİŞ HASTANESİ

ABOUT US

At MosDent Dental Hospital, our aim is to give our patients the smile they deserve by providing our 31 years of dental practice experience in a modern 5-story building.

We are looking to add new members to our growing team of International Patient Representatives at MosDent Dental Hospital. They will be responsible for managing our patients' experience, from the first contact to scheduling appointments and arranging transfers. We are committed to providing the best and most ethical service possible, helping our patients to maintain their trust in us.

JOB DUTIES

• Act as an intermediary between patient and dental treatment services
• Get in contact and deal with patient inquiries via email, telephone, instant messaging or online chat
• Be able to explain/translate the ethos of the clinic and it’s services to potential patients
• Be committed to learning dental terminology, get a clear understanding of common dental treatments and how they take place to explain to patients.
• Assist patients in getting dental consultation with a doctor, explain treatment plans to patients and arrange appointments.
• When needed, assist patients in booking hotel rooms and airport transfers.
• Anticipate patient needs and build rapport with patients
• Ensure compliance with health and quality standards

JOB REQUIREMENTS

• Be fluent in English (C1-C2 level preferred)
• In addition to English, be fluent in one or more of the following languages: French, German, Spanish, Russian, Arabic, Portuguese
• Basic level of Turkish language is preferred
• Have experience in sales or customer-based services.
• Applicant must be committed / have the ability to attend a full time job.
• Computer literacy
• Excellent interpersonal and communication skills
• Experience in health sector is a plus
• Excellent organizational and time-management skills

WHAT WE OFFER

• Monthly bonus based on your sales performance
• Employee discount for your dental care needs
• Ability to issue a work permit for foreigners