IT HELPDESK SPECIALIST

MP TURKEY TURİZM A.Ş.

The leading international travel agency  “Meeting Point Turkey” who is operating 8 different region in Turkey, is grow by leaps and bounds in Istanbul region and now looking for “IT Helpdesk Specialist".

• University or Vocational School Degree
• Min of 2-3 years of experience within a Multi-National Company environment,
• Excellent English written and verbal communications skill is required,
• Demonstrates strategic thinking and creative problem solving in response to position IT as a tool for supporting the business
• Knowledge on Windows OS, MS Office and MS cloud solutions on fundamental level
• Having knowledge on TCP/IP and client connectivity on fundamental level
• Strong customer service and troubleshooting skills
• Ability to support End-User devices

İŞ TANIMI

• Being single point of contact for all IT related matters in Meeting Point Istanbul Office
• Evaluating, prioritizing and responding to incidents and service requests in a timely manner to assist users for experiencing problems with hardware, software, networking and other computer-related technologies
• Dispatching the incidents and service requests to the right person in IT team in Head Office, informing the user, and finalizing the service request
• Understanding the corporate standards and being able to operate and perform maintenance accordingly
• Providing and directing support to the users, keeping records about the necessary registration and reporting systems
• Installing computer hardware, preparing the necessary settings and following up periodical maintenance schedules
• Keeping up-to-date on all Service Desk/ Helpdesk processes and troubleshooting procedures
• Creating daily service level reports