Müşteri Hizmetleri Temsilcisi

MTS GLOBE

The successful candidate should satisfy the following requirements:

Fluent spoken and written English skills are requested

Apart from that you will need a B Category drivers licence

Also you have to be able to organize your workday according to priorities and you need to have a basic knowledge of Hotels in Turkey, Complaint handling and UKs Health & Safety Regulations.

We need well organized and stres resistend team members, who are able to answer hotel complaints and check Hotels on Spot

Have at least 2 years of experience in tourism and similar pozition (preferably experience in travel agencies)

University graduate

Good computer skills (Microsoft Office)

The principle of customer satisfaction, and the ability to solve problems within a customer satisfaction

Self Improvement in stress management.

Good dictation and good communication skills

Clear communication skills and the ability to work with people across all departments

Customer-oriented and communicative personality with a structured, reliable way of working

Excellent interpersonal and communication skills

The ability to solve problems within a fast-paced environment

Strong attention to detail

Suitable for teamwork

İŞ TANIMI

Answering written complaints of holiday makers.

Making H&S checks in hotels all over Turkey, in form of a written survey and on Spot.