CRM Senior Specialist (Responsible For Romania)

NATUREL KOZMETİK TİCARET AŞ

This role reports to Yves Rocher BI&DATA&CRM Manager and part of the CRM team, responsible for Romania.

JOB DESCRIPTION

• Planning, executing and tracking personalized CRM campaigns aimed to increase lifetime value of customers with CRM Customer Analytics and Data Science teams,
• Create and manage communication plan of customers and to optimize the returns based on data and analysis,
• Work closely with other departments and sales channels to satisfy business needs for communications, ensuring the alignment of communication plans across all touch points,
• Report, track and analyze success of campaigns and communication plans via KPI’s and create regular reports and analysis with the BI team,
• Keeping up with the trends and technologies regarding customer communication strategies, CRM tools and applying where possible,
• Take part in planning CRM strategy and work in alignment with the Romanian and rest of the Turkish team to ensure the campaigns are carried out successfully,
• Create and manage projects related to CRM related infrastructure, data, information technologies to ensure the strategy is effectively carried out. 

QUALIFICATIONS

• Graduate from university (preferably from technical departments with a social studies component i.e. Industrial Engineering),
• Having strong interpersonal skills,
• Excellent command of Turkish and English,
• Excellent verbal or visual communication skills particularly for marketing purposes,
• Working SQL knowledge ,
• Driven by Conscientiousness, ambition and a strong sense of responsibility ,
• Excellent organizational and planning, stress management skills ,
• Strong attention to details and deadlines,
• Having a personal interest in cosmetics & nature (botanical cosmetics in particular) is a plus,
• Adaptability to changes in plans & operations and a dynamic working environment,
• Analytical thinking is a must,
• Analysis & CRM experience is a plus,
• Project Management experience is a plus,
• Occasional brief travelling might be required following the end of restrictions.