Digital Operations Team Lead

NMQ Digital

We are looking for a  Digital Operations Team Lead who will be reporting to Account Manager.
 
Profile and Qualifications

• Masters’ or Bachelors degree in relevant discipline (Business Administration, Economics…)
• Min. 3 years customer relationship / team management as a team lead, preferably within a fast-changing international environment
• Strong interpersonal, leadership and people management skills and able to commit, influence, motivate and successfully manage teams
• Excellent verbal and written communications skills in English
• Strong analytical skills and a pragmatic can-do attitude
• Excellent MS Office skills
• Ability work with deadlines
• Financially literate, with solid business acumen
• Able to communicate in an impactful manner and has global perspective

Job Description

• Providing excellent web service delivery to the client and conducting direct client interactions while sustaining high level of customer satisfaction
• Leading and providing guidance to Account Manager and the team
• Taking part in daily operations and support Account Manager on planning, resourcing and following up KPIs of the team members
• Implementing and improving processes and procedures
• Manages client feedbacks