Customer Service Representative

NSK Rulmanları Orta Doğu Ticaret Ltd. Şti.

CUSTOMER SERVICE REPRESENTATIVE

• Bachelor’s Degree in Engineering, preferably Mechanical or Industrial Engineering
• Minimum 2 years of customer service experience preferably in a similar role
• Fluency in both written and spoken English with experience in an international organization, with effective written and oral communication skills to senior management level, customers and internal departments. English is the language used throughout the global NSK organization
• Commercial acumen – including pricing strategy, warranty, customer vendor rating and experience in handling sales budgets, planning, forecasting and reporting results
• Effective and logical decision making and problem solving, with the organization skills and ability to work in a demanding environment
• Good knowledge of MS Office Applications, Lotus Notes & Windows
• Ability to work in a team, result orientated with strong planning, problem solving and analytical skills.
• Should have effective communication and organization skills and ability to work in a demanding environment. Enthusiastic, self-motivated and willing to learn, with high ethical standards & integrity
• No travel restrictions, hold a driver license, active driver
• No military obligation for male candidates

JOB DESCRIPTION

Reporting to the Customer Service Team Leader;

• In the concept of “Internal Sales”, responsible of designated number of customer accounts, advise on pricing, availability, delivery, problem solving based on strategy and pricing rules provided by Sales Managers. Provide basic guidance on features and benefits and offer alternatives if required for the selected customer accounts.
  
• Enter orders, forecasts and schedule shipments to ensure that customer deliveries are made to customer expectations. Closely monitor and proactively manage customer order-books to identify changes in requirements and demand and advise management of any changes and opportunities.
• Order follow-up with supply department and factory as necessary to ensure timely delivery to customer. Arrange shipment of goods to customer, co-ordinate between shipping department and customer (and freight forwarder) as necessary to ensure timely delivery. Monitor customer payments and deal with customer returns/credits as required.
• Co-ordinate actions needed to solve customer Quality, Cost & Delivery problems to maintain business relationships. Additionally, liaise with internal departments and/or offices within the global group regularly and with customers and outside institutions as required.
• Comply with NSK policy and procedures to ensure effective / efficient administration, which results in lower SGA costs. Follow internal procedures efficiently, accurately and contribute as part of a team to the development and improvement of business processes.
• Learn product and systems to meet customer needs in particular to process orders, forecasts and schedules. Liaise with field sales, supply and logistics teams as appropriate.
• Be part of the customer service team and perform other duties as deemed necessary by management.

CANDIDATES PRIVACY NOTICE

You can reach NSK European GDPR in accordance with KVKK Law No.6698 from NSK Turkey website.