Customer Experience Assistant Specialist

oBilet Bilişim Sistemleri Aş

Obilet.com, founded in 2012, is an end-to-end ticketing platform listing hundreds of bus operators, airlines and ferry companies. Obilet also provides bus operators its best-in-class Inventory Management System (IMS) as a SaaS.

Obilet is the indisputable market leader in Turkey both in B2B and B2C segments with 400+ bus carriers using its IMS software, 20 million visitors per month, and 10 million app downloads.

Obilet is projected to sell more than 30 million tickets annually in 2022, making it one of the top-3 bus ticketing platforms in the world. Obilet also set its vision to be the one-stop-shop for whole needs of users regarding the tourism and travel products by expanding its category offerings with the addition of hotel booking and car rental services. Moreover, Obilet launched its international expansion in H2 2022, by when it will have one of the largest, if not the most, coverage of markets globally.

We are looking for a "Customer Experience Assistant Specialist" for our Customer Experience Team. If you want to join as a part of our ongoing success story, apply now!

Your Job Description:

• Joining the obilet Customer Experience team and meeting the demands of our customers to provide them with the highest quality and fastest support
• Tracking work-in progress business and share required reports to management

We are looking for:

• Having at least an Associate Degree
• Highly proficient (Level C2) in spoken and written English
• Strong communication and analytical skills
• Problem solver, customer focused, results driven and pro-active