Noc Specialist

Odine Solutions

Job Description

• System monitoring and reporting, ticket flow handling, reporting and pro-actively troubleshooting the issues related with the traffic that the next-generation IP service provider company
• Checking QoS figures and customer needs
• Providing solutions and getting in contact with the costumers about the updates
• Interfacing with the customers as needed on orders to ensure accuracy and/or to clarify any discrepancies with data configurations
• Enhancing corporate response goals to customer troubles
• Monitoring, reporting and analyzing real-time, in-depth, network performance statistics for all network elements
• Prioritizing multiple tasks, projects and demands
• Receiving all complaints from customers, evaluating and documenting all the issues within a ticketing system
• Establishing and maintaining co-operative working relationships with co-workers, engineers and account executives

 Qualifications

• Associate degree in Computer Sciencei Electronics or Telecommunication. Bachelor's degree preferred.
• Excellent command of written and spoken English
• Willing to work in a shifts
• VOIP Knowledge is a plus
• Highly motivated for learning new technologies and acquiring new skills
• Strong communication and interpersonal skills
• Detail oriented, analytic, problem solver and team player