Customer Success Specialist

OmmaSign

Who we are?  

OMMA is a neo-digital signage platform that provides new tools for companies to engage with their customers. OMMA is an Istanbul based company founded in 2015 with a diverse client portfolio from Turkey, Australia, Europe and UAE. OMMA paves the way for retailers to have control over their displays and share their message in real-time. It is adaptable, programmable yet simple - as it is desired in today's digital world. Innovation is key at OMMA thus, we create cross-platform, cloud based and infinitely scalable digital signage solutions for the needs of companies such as TELCO, FMCG, hotels, airports and shopping malls. 

OMMA proudly works with the leading GSM operator Turkcell and currently runs the largest SoC project in the world. The project incorporates 12.000 devices at 1.500 locations? over a single account. OMMA is becoming a global player in the industry and we look for colleagues who will work with us in this purpose.

In this role you will get to.. 

As part of our technology team you’ll work closely across teams to support system integration of Omma products and its customers. We are looking for a passionate Customer Success Specialist who is a great team player and pro-actively produces an excellent user experience and technical solutions for international and local customers.

• Acting as the customer’s trusted advisor and advocate, Customer Success Specialist manage input and output between Omma, distributor, integrator and the customer, understanding our stakeholders’ needs, aligning and assisting with critical escalation management.
• Take ownership for the stakeholders’ experience with Omma 
• Ability to liaise and facilitate all key business, sales and technical parties 
• Deliver demand and request management  
• Emphasize Omma products by developing contents (HTML5, CSS3 and JavaScript)
• Passion for designing and leveraging processes that scale 
• Understand & document our customer’s business goals, timelines, and use cases 
  
• Ability to break down problems into manageable components and develop solutions
• Work to improve operational efficiency and scalability by monitoring for issues and escalating as needed
• Review ongoing product usage of customers and discuss any trends and use cases that might add value  
  
• Perform analysis of customer activity across multiple parts of the Omma, including exporting data from Technical Support, Sales & Product and identifying trends, gaps, or issues from these data sets and communicating those to our customers 
  

We are looking for people who has/is; 

• Demonstrated experience with coding (Javascript, HTML5, CSS3) 
• Strong knowledge of software implementation methodologies 
• 2+ years’ experience working Technical Business Analyst/Front-End Developer/Account Manager across multiple cross-functional teams for software development projects Experience with Kanban and Project Management skills (Jira), 
• Good to have experience with large scale SaaS/PaaS/IaaS platforms as well as mobile development (performance-oriented) 
• Strong customer facing skills and stakeholder management 
• Bachelor's Degree 
• Advanced English skills, both oral and written (international clients)