Technical Support Engineer

ONATUS Öngörü Teknolojileri - Mehmet Murat Ergeldi

We are looking for a “TECHNICAL SUPPORT ENGINEER (GEBZE - KOCAELİ)” for our technical service team who belongs different team members from various disciplines 

• Bachelor’s Degree in Material-Metallurgical or Mechanics Engineering is required 

• Prefered work experience as a Technical Support Engineer or similar role

• No military obligation for male candidates

• Self-motivated with the ability to work in a fast-moving environment

• Attention to detail is a must

• Have a driving license and active experience

• Eager in continuous learning and self development

• Prefered theocratical background with material engineering and  manufacturing simulations 

• Direct experience in the manufacturing industry preferred 

• Excellent problem-solving, trouble shooting and root cause analysis skills

• Excellent communication and presentation skills

• Understanding the main expectations and problems

• Understanding of the 

• Must be able to travel up to 20-40% of the time for technical support activities on pre-sales

Job Description

• Create and confidently deliver technical presentations internally and externally & demonstrate technical features of products and softwares deliverd by ONATUS

• Prior to designing a solution, consulting clients about capabilities, and supporting business sales teams, and partners on proposal activities

• Responsible from Installation &Training of software systems on Customer’s site

• Provide technical support to customers via phone, email, support portal and remote connection

• Work with customers to identify problems and advise on the solution 

• Deliver training on solutions and provide product support to internal engineering team

• Document all technical inquiries and customer-reported problems in the customer tracking database including the nature of the inquiry, and the resolution recommended