Customer Service & Logistic Specialist

Ontex Tüketim Ürünleri San. ve Tic. A.Ş.

Ontex is a leading international producer of disposable personal hygiene solutions for all generations. We distribute in more than 110 countries through leading retailer private labels, as well as under our own brands. The group employs over 10,000 employees, spread around the world. Ontex is listed on Euronext Brussels.

We are a fast-growing company where people are the most valuable asset. To support our continuous growth and reinforce our Supply Chain team we are looking for a Customer Service & Logistic Specialist.

What Do We Expect:

• Provides information and build good communication skills between Ontex departments & KAM’s & direct customers
• Creates sales orders coming from customers / KAM’s and adapts to ERP system (SAP) for both Domestic and Export customers
• Checks orders according to price, quantity, dates, discounts, weight, volume, special demands
• Prepares / controls export documents (Invoice, PL, ATR, EUR1, COO, B/L, CMR) with related parties (customer, broker, forwarder, bank, insurance & inspection companies)
• Books rebate/return invoices, create sale prices to system
• Manages all OTIF (On Time In Full) calculations and reports
• Analysis and controls CS & Logistic related master data in SAP system
• Drives change management through the implementation of new processes/projects
• Supports MEAA plants CS & Logistic teams
• Involves special projects like Russia, Ethiopia, China or any other MEAA (Middle East, Africa, Asia) plants operation
• Able to work with different countries and different cultures
• Assist his/her manager for CS & Logistic responsibilities
• To prepare daily/weekly/monthly reports to her/his manager and management

Who You Are:

• Business administration degree or equivalent,
• Must have experience in. 3 years related with and logistics and customer service department.
• Good PC skills and SAP (SD Module, MM & WMS is plus) knowledge,
• Fluency in English, both written and oral,
• Good interpersonal skills to deal professionally and confidently with all levels of associates

What We Offer

• We care for your fundamental needs: meal voucher, private health insurance and phone cell
• Ongoing learning opportunities in global environment
• Birthday Leave (1 day a year)
• Frequent feedback conversations which you can track your improvement
• Flexible and diverse career opportunities