Operations Specialist

Oxford University Press- Oxford Yayıncılık Ltd.Şti

About us

Oxford University Press is a department of the University of Oxford, which furthers the University’s objective of excellence in research, scholarship, and education by publishing worldwide.

The ELT Division is a global leader in the provision of multimedia English language teaching and learning materials. Operating in over 100 countries, it reaches millions of teachers and students each year to support the development of English language proficiency.

About the role:

• The highly successful English Language Teaching Division of Oxford University Press is looking for an enthusiastic and self-motivated Operations Assistant to join our successful and driven team. The position will be based in İstanbul.
• Responsibilities of the role will include:
• Receive orders by existing ERP system from customers, by email, if it is urgent by phone, according to agreed service standards.
• Ensure customers receive their orders accurately and on schedule.
• Receive and deal with customers’ queries and complaints. To satisfy customers’ complaints.
• Input edited orders into the system.
• Maintain good working relations with both Sales and Finance departments in order to achieve an appropriate level of information availability maintaining agreed standards of customer service.
• Support internal users on ERP as being a key user.
• Visit the warehouse for physical controls.
• Support importation activities and enter import invoices into the system.
• Prepare monthly KPI reports, interact with UK Operations team on the KPI targets, attend the regular meetings.
• By investigating records and files, communicate with customers to answer queries relating to order status, stock position, the price of titles, delivery dates, non-supply, placing new orders and cancellation of orders etc.
• Prepare regular Reports by:
  

About you

• Logistics experience
• Customer relations experience
• Good knowledge of computers
• Good knowledge of English (both writing and speaking)
• Preferably SAP user