After Sales Services Specialist

OYAK - Ordu Yardımlaşma Kurumu

Listed on the BIST-30 index, OYAK Mining and Metallurgy is the largest industrial asset in Turkey consisting of seven companies operating in the fields of flat and long steel production, steel service center, mining, engineering and project management. 

We are looking for a “After Sales Services Specialist” to join our dynamic and agile Aftersales Services Team in Ataşehir, İstanbul. 

Qualifications:

·        Bachelor's degree in Mechanical Engineering and Metallurgical and Materials Engineering,

·        Preferably knowledge aboutproduction methods of flat steel, hot and cold metal forming, welding,

·        Preferably knowledge of problem solving techniques about 8D etc.

·        Good command of English,

·        Advanced levels of MS Office programs,

·        Advanced communication skills,

·        Advanced teamwork skills,

·        Analytical and structured thinker,

·        Have no restriction to travel(domestic and foreign),

·        No military obligation for male candidates.

Job Description

·        Coordination of activities to resolve customer complaints/dissatisfaction

·        Visiting customers regularly

·        Follow-up of solutions for customer dissatisfaction in factories,

·        Reporting and analysis of complaints on company systems,

·        In follow up of insurance and return processes in defective products,

·        To inform the customers about the productsof the company,other steel related technical demandsand respond to training requests,

·        Meet technical service needs of customers.